Regional Service Manager

Job Description

Description:

Who we are?

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

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Benefits and Compensation

When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (11) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).

Duties & Responsibilities

Managing day to day field service activities for a given geography, including installation, repair, and maintenance

Leading team of Customer Service Engineers

Driving field service activities to meet and exceed customer expectations

Work together with Project Management to manage new installations

Work closely with Sales team to optimize customer satisfaction and communication

Ensure consistently high-quality service is delivered based on KPIs such as: response time, system uptime, problem resolution time, installation time, PM on-time completion, customer satisfaction, etc.

Participate in recruiting and onboarding processes to support organization’s rapid growth

Travel as needed to ensure strong customer and employee relationships

Work seamlessly with support team on customer and technical escalationsRequirements:

Education

BS in Engineering or other technical degree preferred

Master’s in Business Administration preferred

Experience

Experience in Medical Imaging desirable

Experience in Healthcare or high-tech capital equipment required

Previous P&L management and negotiation experience preferred

Minimum of 5-years of direct management experience

Required Skills or/ Attributes

Strong verbal and written communication and presentation skills

Full competence on Microsoft Office Products: Word, Excel, PowerPoint

Ability to travel, sometimes extensively by air and ground

Valid driver’s license

Able to work and thrive remotely, self-driven

Ability to see situations from the customer’s perspective and adjust approach as needed

Possess excellent time management skills

Able to succeed and excel as an individual and as part of a greater team