Guest Service Representative

Job Description

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,

setting the mood and making a stop in the bakery an event worth posting about. Youll

get to play party planner by helping guests order the right cake for their celebrations

and making sure their orders go off without a hitch. Youll make everyone feel

welcome, and youll create an environment of generosity, happiness, and joy in your

community.

Accountabilities/Duties:

Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.

Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.

Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.

Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.

Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.

Replenishes retail merchandise and cake display case to ensure a strong visual presentation.

Assists the Crafter in preparing cake decorations and packaging supplies as needed.

Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.

Maintains a consistent work attendance and punctuality record. But it gets even better:

We close early so you can enjoy your evenings and are closed on Sundays except for a couple of times each year..

We offer flexible work schedules.

Were keeping it casual. T-shirts and sneakers are where its at!

Cake discounts. Yummm!

You dont have to be 18 to work here, so students can join us.

This job is fun. Its literally a piece of cake!

This is a great place to make new friends!

Youll get trained. Not only on crafting cake, but on growing your career.

We love to celebrate and bring joy to the community.