Bilingual RN Care Manager (Remote Flexible - Spanish Speaking)

Job Description

About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.

Pair Team cares for the highest-need Medicaid recipients through a community-led model. We build local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care. As a support system for the community, we provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and utilize our proprietary data-driven technology platform, Arc, for care coordination. Through Medicaid MCOs, we provide healthcare for hard-to-reach, high-need individuals, while sharing healthcare dollars with community groups to expand their social support programs.Our Values

Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.

Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.

Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.

Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.

Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.In the News

Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most

TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team

Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Registered Nurse Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Registered Nurse Care Manager to play a critical role in our whole-person, interdisciplinary care model by supporting patient-driven care plans to drive improved outcomes for individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. The Registered Nurse Care Manager will work in a team-based model with a lead care manager community health worker, behavioral health care manager, and nurse practitioner to contribute their clinical expertise towards improving the individuals quality of life through activities such as health education and complex care management. What You'll Do

Primarily work with and support a caseload of individuals with complex medical needs

Work with individual to identify health/wellness goals and incorporate goals into a Shared Care Plan

Educate individuals on medical and behavioral health conditions (including medication) to improve health literacy

Provide medication reconciliation in collaboration with the individuals's pharmacy

Provide care management services such as coordinating prescriptions and completing prior authorizations

Track and assure that all required assessments and screenings are performed

Collaborate with multidisciplinary care team to identify and address barriers to care

Identify clinical needs and triage escalations, providing brief interventions as necessary, with support from nurse practitioner clinicians

Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews

Consult with Enhanced Care Management team about clinical concerns or questions, provide educational training on chronic disease states, prevention, treatment, meds, and healthy living

Build trust and develop relationships with individuals experiencing homelessness, living with Severe Mental Illness/Substance Use Disorder, and living with multiple chronic conditions

Use relationship-based strategies to engage individuals in care, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system

Seeks to listen openly to individuals and meets them where they are – understanding that adopting an "it's not my fault but it is my problem" attitude in all communication styles and approachesWhat You'll Need

Must hold active Registered Nurse license issued by the state of California

Previous experience in care coordination or case management

5+ years of experience working for a health plan or at-risk provider

Bilingual – English/Spanish

Strong technical skills and comfort with new technology innovation, past experience with CRM databases, basic Google suite, email, and video conferencing

Must have quiet and HIPAA-compliant at-home work environment with reliable Internet connection and cell phone

Strong understanding of cultural fluency

Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder

Empathetic with a drive to reduce barriers to healthcare and social services for underserved communities

Preferred Qualifications

A fantastic listener and skilled at "reading people" - able to understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask

Excellent communication skills

Takes accountability to resolve a patient's needs to the best of his/her/their abilities

Comfortable building relationships with new people

Zest for problem solving, seeking answers, and thinking outside the box

Detail-oriented and organized self-starter

Reliable and comfortable in an ever-changing environmentBecause We Value You

Salary: $80,000

Comprehensive health, vision & dental insurance

401k

Opportunity for rapid career progression with plenty of room for personal growth!

Equity compensation package

Monthly $100 work from home expense stipend

Flexible vacation policy with unlimited time off

Work entirely from the comfort of your own home - no office

We provide the equipment needed for the role

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

The talent team will only reach out via email from @pairteam.com email addresses. We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to .

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries sent to . To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below.

Thank you!