Membership Director

Job Description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Were opening Neds Club Washington DC in Summer 2024, and the Membership Director is crucial to ensuring our success in this exciting new market.

Created in 2017 by Soho House Founder Nick Jones, The Ned originated in the former Midland Bank headquarters in London, designed by Sir Edwin Ned Lutyens in 1924. The space includes private members club Neds Club and a private events floor, alongside ten restaurants and 250 bedrooms which are available to the public.

The Ned and Neds Club expanded in 2022 to include The Ned NoMad in New York and The Ned Doha. Each property is slightly different depending on its location, but the ethos of The Ned remains the same; to create a space for like-minded professionals to meet, work and have a good time.

In late summer 2024, Neds Club Washington DC is set to open its first standalone club, exclusive to members. Whether members are a leader in their field, a budding entrepreneur, or simply someone who enjoys the finer things in life, Neds Club offers a welcoming and sophisticated environment for members to thrive and connect with likeminded individuals. Members share the commitment to respect and contribute to the success of their respective communities.

Whats the role?

Membership Director at Neds Club Washington DC.

Where will you be working?

Membership is the essence of Neds Club. We have a team of professionals working to ensure that our member experience excels, whether thats on our rooftop restaurant, our bars, or anywhere in the building where our members need us.

Wheres the office?

The club is a private place to eat, drink, meet, and relax and will be a celebration of Washington DC and the citys culture. Were set over the top floors of an art deco building situated within Presidents Park. The club will have a rooftop terrace with views overlooking the White House and Washington Monument, plus a restaurant, bar, library and sitting room.

Were five days a week in the office, as were relationship-focused and its just not the same on a screen, and this role will require flexibility to work evenings and weekends when needed.

Reporting to our General Manager:

Youll explore all avenues and opportunities to maximize the number of new member applications to Neds Club

An integral part of the role is targeted outreach; building relationships and developing partnerships with relevant networks and companies in and around Washington DC to generate membership applications

ROLE PROFILE

Youll be responsible for identifying sources of high quality potential new members or groups, and engaging them to want to join Neds Club

Member feedback is hugely valuable and youll be responsible for using this information to address shortfalls in product or service standards with the appropriate people

Your analytical skills will be crucial for updating all stakeholders regularly on membership sales and preparing management reports for ownership

As were all about relationships, youll provide highly personalised levels of service and attention for prospective members, and assist them with navigating through the membership application journey

If you have the perfect new member, youll fast track their application where possible

Youll be a figurehead for Neds Club Washington DC, and youll represent us at relevant events across the city that potential members and prospective applicants will attend

To keep our member pipeline strong, youll manage the outreach incentive programmes that support and reward acquisition

Leading your team, youll drive performance with clear targets and expectations, holding everyone accountable for achieving membership key performance indicators

Youll host events and manage pop-up activations aimed at attracting prospective members, both at Neds Club Washington DC and elsewhere

We will need to build a strong membership committee, and youll continually review and seek high performing committee members to ensure that intake goals are met

Youll plan and chair our regular committee meetings

What would we like you to bring to Neds Club?

An exceptional leader of people, always getting the highest level of performance from your team

Well-connected across a range of corporate and social communities and networks, being on top of all current lifestyle trends

Like everyone at Neds Club, you should be outgoing, energetic, fun-loving, and sociable its part of who we are

Highly adaptable and able to change direction quickly, if required

What can Neds Club give you?

Every house membership to Soho House

Complimentary meals in our amazing team restaurant

Amazing learning and development programmes to help progress your career

Discounted rates at The Neds around the world for staying and eating because we want you to experience our products (and some for your friends and family too)

Wellbeing and health benefits to keep you in top shape, including health, dental and vision insurance

Disability insurance

Supplemental life insurance

Flexible spending accounts

401(k) retirement plan with company match

And of course, to relax, youll have paid time off, vacation and holidays