Job Description
Job description
The Customer Service Manager is responsible for all sales job duties, from generating leads to closing sales. Duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Customer Service Manager, you should stay up to date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a Customer Service Representative are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Primary Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assess customers’ needs and provide assistance and information on product features
Remain knowledgeable on products offered and discuss available options
Respond to customer inquiries in an expeditious manner. (calls, texts, emails, etc.)
Process POS (point of sale) purchases
Actively seek out customers in store
Welcome customers to the store and answer their questions
Maintain in-stock and presentable condition assigned areas
Handle returns of merchandise
Build productive trust relationships with customers
Comply with inventory control procedures
Creating Bill of Materials for fabrication orders
Transfer of inventory in the computer system
Receiving product into the system for inventory purposes
Develop proficiencies in our operating system with invoicing, sales orders, and quoting. (Sage)
Assist in daily close out as required.
Support the Outside sales team.
Grow your product knowledge.
Help maintain facility, showroom, and displays to provide a positive customer experience.
Assist with inventory counts.
Contribute to inventory integrity
Work with high profile customer. Builders, masons landscapes on their hardscaping, lighting, turf, needs.
Assist in developing Customer Service representatives
Collect and provide industry intel as directed.
Assist and support promotional marketing events as required.
Operate within company policy and submit reports as requested
Perform duties as requested by your supervisor
Operate with FORTITUDE: Fun, Optimisms, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment
Minimum Job Qualifications
High school diploma or equivalent
Experience working in the hardscapes industry 1 year (preferred)
Retail Associate & Cashier experience 1 year (preferred)
Basic understanding of sales principles and customer service practices
Proficiency in English
Bi-lingual, Spanish speaking strongly preferred
Basic Math skills
Hands-on experience with POS transactions
Familiarity with inventory procedures
Solid communication and interpersonal skills
A friendly and energetic personality with customer service focus
Forklift and equipment operation experience is a plus
Computer knowledge is a plus
Must be 18 years of age
Other Skills and Abilities
Physical Demands:
Ability to routinely lift 50 - 75 lbs. without assistance
Standing/walking continuously
Stooping/bending continuously
Twisting continuously
Work Environment:
This position works in a retail storefront that sells landscape materials to contractors and homeowners. Sales associates work outdoors in the elements rain or shine. Conditions can be dusty due to the product we sell.
Position Type/Expected Hours of Work:
Full-time position
Schedule:
8-hour shift
Holidays
Weekend availability
Benefits
Medical
Dental
Vision
401k
HSA