Retail Shift Lead (Full-time) hour tips (tip pooling averages

Job Description

JOB SUMMARY

The Retail Shift Lead will play a pivotal role in overseeing the operations of our retail team, encompassing responsibilities such as set-up, maintenance, and facilitating all physical modifications within the sales room space. This position is integral to ensuring a high standard of service delivery and fostering positive customer interactions. The incumbent will be tasked with upholding an exemplary client experience, meticulously recording all necessary documentation with accuracy and efficiency. Upholding the values and mission of Statehouse Holdings, the Retail Shift Team Lead is expected to embody our organizational culture in all interactions.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Leads department operations.

Provides department schedule for supervisor approval.

Ensures the department provides excellent service and exceptional client interactions to achieve Harborside’s standards for client care.

Ensures that all phases of the client experience remain seamless and exceed their expectations.

Provides exceptional service and product knowledge.

Ensures the exchange of register drawers.

Appropriately authorizes discounts and other changes in sales receipts.

Ensures all display cases have uniform offerings and accurate labeling.

Interfaces with Inventory Department to fulfill client product requests.

Resolves client issues and/or escalate to Safety when appropriate.

Ensures opening and closing procedures are accurately performed.

Maintains a positive, caring attitude, and treat clients/co-workers with respect and sensitivity.

Demonstrates leadership and compassionate management.

Partners with the General Manager to ensure all performance expectations are being met.

Ensures Harborside policies and procedures are being observed by department staff.

Supervises, coaches, and communicates with department staff to meet and exceed performance expectations.

Partners with the Safety and Compliance to ensure all on-site consumption policies and guidelines are met.

Partners with Vendor Relations and Marketing to ensure all expectations are met.

Maintains strict confidentiality with client information.

Follows and integrates Harborside policies and procedures into all on-the-job interactions, tasks and behaviors.

OTHER FUNCTIONS AND RESPONSIBILITIES

Perform associate duties as required

Ensure sample program is properly utilized

Ensure laboratory test results are current and accurate

Maintain and ensure all departmental equipment is functioning and in good working order

Attend required meetings and participate in team and professional development activities

Fill in when short-staffed

Provide timely and appropriate feedback to Supervisors

Perform other duties as assigned by Supervisors

PERFORMANCE REQUIREMENTS

Basic Knowledge of cannabis law

Outstanding client relations skills

Conflict resolution skills

Knowledge of cannabis strains and applications, effects and routes of delivery

Knowledgeable in Microsoft Office Suite

Excellent communication skills

Basic computer operating skills

Basic math skills

GENERAL PERFORMANCE REQUIREMENTS

Provide excellent service

Present a professional image in appearance, actions and words

Demonstrate ownership, accountability, initiative, and quality of work

Build positive team relationships throughout your department and Harborside

Work scheduled shifts

Record all time worked accurately, promptly, and honestly

Follow all safety policies

Be a role model for the Harborside Experience

Understand and practice Harborside values

Demonstrate ethical behavior

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Requires prolonged standing and some bending, stooping and stretching

Ability to operate a computer, POS system and other office equipment

Moving up to 40 pounds on occasion

Work will generally be performed in a fast-paced cannabis dispensary

Involves frequent contact with clients and staff

Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion

EDUCATION/EXPERIENCE

High school diploma or GED

Prior management/supervisory experience (1-3 years)

Prior research and study of cannabis and/or completion of cannabis industry-related educational programs

Prior retail or customer service experience (1-3 years)

Experience working in the cannabis industry highly desirable

Experience in the health industry highly desirable

Must be 21+ years old and pass a criminal background check

Medical, dental, vision

401k

Paid time off

Employee discount program