Support Broker

Job Description

This role is based in New Jersey and requires in-person travel in Middlesex County, NJ and surrounding areas up to 30-60 miles depending on business need.

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at

Want to help Others?

Make a difference in your community by helping individuals living with disabilities and seniors to live independently and pursue their life goals. Public Partnerships seeks consultants (also known as Support Brokers) to provide supports brokerage under contract with the New Jersey Department of Human Services. As a consultant, you will provide information and assistance to help participants exercise choice and control over their community services and supports, including helping them act as a household employer of their direct care workers. Primary responsibilities include: providing orientation and training on program rules; enrolling participants and their direct care workers; helping participants to develop a cash management plan (spending plan) for using their monthly budget; monitoring participant health and safety; and maintaining progress notes. Training will be provided.

Watch the "What We Do" video on our website:

Responsibilities:

Territory: Middlesex NJ Region

Manage Workload

Manage a Workload of 110-145 Program Participants

Maintain required contact with assigned participants, including telephone calls and quarterly home visits

Respond to participant inquiries

Maintain email communication with participants, as needed

Resolve participant issues

Provide participants with practical skills training in areas such as:

Locating community resources;

Recruiting, selecting, hiring, training, and supervising employees

Purchasing goods and services;

Managing a monthly budget to pay for their direct care workers

Assist participants to:

Enroll in the Personal Preference Program

Complete required enrollment paperwork

Identify community resources, services and supports to meet their life goals;

Develop their spending plan and schedule their employees to stay within their monthly budget

Assist direct care workers, to complete required paperwork to be employed by the participant;

Monitor participant health and safety through monthly phone contact and quarterly home visits (as needed);

Maintain progress notes in accordance with NASW standards;

Report and respond to participant complaints and grievances;

Act as mandated reporter for allegations of abuse, neglect, and exploitation

Required Skills:

Ability to manage own schedule and work independently with minimal supervision

Strong Microsoft Office applications skills

Commitment to exceptional client service

Creative problem-solving ability and a consultancy mindset

Dedication to accomplishing goals and challenges presented by clients and management

Ability to interact with various levels of management and with clients

Flexible, self-starter possessing intellectual curiosity

Enthusiasm for life-long learning and staying well-informed about current business issues

Proven ability to take initiative to move daily work forward

Able to follow, critically evaluate, and improve upon current processes

Excellent oral and written communication skills

Ability to use sound judgment in completing tasks and to seek guidance when needed

Ability to recognize issues and identify solutions

Education & Experience:

Minimum of two (2) year of experience working with individuals with disabilities and/or senior citizens required;

BA or BS degree in related field required, can be substituted for 4 or more years of related experience

Knowledge of Medicaid services preferred

Other Requirements:

A valid driver’s license, access to a motor vehicle, and active vehicle registration, inspection and insurance certification required

Compensation & Benefits:

401k Retirement Plan

Medical, Dental and Vision insurance on first day of employment

Generous Paid Time Off

Tuition & Continuing Education Assistance Program

Employee Assistance Program

and more!

The base pay for this role is $47,500.00 - $50,000.00 annually; base pay may vary depending on skills, experience, job-related knowledge, and location. Certain positions may also be eligible for a performance-based incentive as part of total compensation.

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.