TM

What will you do

Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband services customers in the defined area

Responsible for KPI delivery as per target

Responsible for identification of improvement areas & define corrective actions

Strength partner infra to ensure timely delivery

Responsible for quality of installation /workmanship

Responsible for continuous improvement in customer experience

Responsible for process & SoP adherence

S2S (New sales, rental upgrade, technology migration, LoB products etc) through installation teams.

Escalation handling for internal & external customers

Optimum use of resources with planned productivity

Responsible for timely material consumption

Partner Management - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.

Work closely with all stakeholders to ensure smooth operations.

Recommend process improvement to enhance customer experience

Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score

Improvement of Conversion, TAT, Quality of workmanship.

Training of field resources.

Gate meeting at defined frequency

Visits are defined norms

Our Culture Code

All work and no play isnât how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

You are an ideal FIT if you have

BE / B Tech â ECE â with more than 3 yrs Or Diploma â ECE with more than 5 yrs of relevant work experience

In depth knowledge of broadband/FTTH

Excellent analytical skills

Innovative

Collaborative Relation Skills

Vendor Management

Good management and leadership skills.

Self-Motivated and positive attitude person.

Proactive and result oriented.

Team Player.

Customer interfacing skills.

Effective communication/interpersonal skills

Full time