Learning Specialist - 6 months Contract

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful

We are Canada’s Cultural Department Store

Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our products

Our job is to create joyful moments for our customers

We treat each other the way we’d treat a valued friend

We inspire each other to do our best work

We seek to ignite creativity and innovation every day

We give back to the communities in which we operate

Job Description

The Specialist, Talent Management is responsible for managing day-to-day talent programs and initiatives across learning and talent processes, including people enablement digital platforms at Indigo. Reporting to the Director of Talent Strategy, this role supports key learning and talent cycle activities managed by the Manager, Learning & Development and Manager of Talent Management. This role enhances the overall employee experience through continuous improvements, program enhancements, and the proposal of new initiatives. The incumbent will collaborate with various stakeholders to gather and assess quantitative and qualitative data for the Talent Strategy team to help measure the effectiveness and efficiency of programs and processes.

KEY PERFORMANCE INDICATORS

Employee Engagement

Internal & External Training Compliance

Turnover

360 Feedback from Course Participants

KEY ACCOUNTABILITIES

Design and develop talent resources, tools, and training materials, including e-learning to support business-specific and enterprise-wide initiatives

Manage the program life cycle of events – key dates, revisions, enhancements, etc., to support on-time delivery.

Create and oversee administration and analysis of level 1 and 2 learning evaluations.

Continuously improve learning and talent processes; identify areas for improvement and implement changes to increase efficiency and effectiveness.

Leverage enhancements in technology to enhance learning and talent processes to improve administration, reporting, and user experience

Assist Leaders in Learning & Development and Talent Management to ensure seamless delivery of learning and talent programs and processes including scheduling, logistics, participant registration, etc.

Support annual learning recertification cycle, including communications and reporting activities

Collect, monitor and analyze learning and talent data to identify trends and provide recommendations to support continuous improvement

Measures employee satisfaction with learning and talent programs, including participation rates and feedback

Maintain enterprise-wide learning, development, and talent resources and tools on the intranet

Partner with HR Managers to support requests; complete preliminary intake and needs analysis

Contribute to the preparation of learning and talent program summary materials, including analysis, dashboards, PowerPoint presentations, and other supporting material

Remain up-to-date with industry, learning, and talent best practices; make recommendations for improvement

KEY SKILLS & COMPETENCIES

Data-driven

Tech-savvy

Project/program management

Detail oriented/organized

SCOPE

Reports to: Director, Talent Strategy

KEY RELATIONSHIPS

Internal:

Human Resources Business Partners

Retail & Retail Operations

Home Office

Distribution Centre

External:

Vendors

Qualifications

REQUIREMENTS

Bachelor’s degree in Human Resources, working towards CHRP designation, or relevant work experience

3 – 5 years of experience developing learning content

At least 1 year of experience managing technology platforms or related program tasks

Competent with Microsoft Office suite of tools – must include expert level in Excel

Excellent communication and organizational skills, including project and time management

Strong attention to detail and accuracy

Ability to work independently and as part of a team

Preferred

Experience creating and publishing e-learning and/or other digital content

Knowledge and application of adult learning principles including ADDIE

End-to-end program management in at least one area: learning and development, performance management, employee engagement, and/or succession planning

Additional information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.

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