Service Coordinator

Job Description

Are you insanely organized with an undeniable ability to manage day-to-day operations and assigned projects efficiently and effectively? Do you flourish working in a family first small business with opportunities to grow in your knowledge and skills while producing excellent results? Do you enjoy working from home? If you answered ABSOLUTELY, you may have found your new position!

Interlink Technologies is a family-owned small business located in California. With high personal standards, energy, and integrity, you act as the main HUB by coordinating workflow and systematically performing tasks of daily operations which support customers, vendors, and service delivery.

We are seeking a candidate who can attain maximum utilization of internal and field technical resources through daily dispatch of service requests. This position will be responsible for managing our day-to-day operations by, but not limited to:

Systematically tracking customer satisfaction

Prepare tracking reports

Strategies to improve upon customers overall experience

Ensure company compliance and service level agreements are met

Manage and resolve customer concerns in a timely manner

Triage tickets

Answer support calls

Schedule appointments

Enter tickets into ticketing system and maintain calendars

Correspond and desire to build relationships with customers and service techs

Maximize utilization of billable resources and increase productivity of IT support resources

Write and edit documents

Create and maintain a filing system

To perform well in this position, we are looking for the following candidate:

Someone with an administrative mindset. Technician/technical skillset is not advised for this position.

You must possess a strong work ethic

Work well under deadlines

Problem solve and think critically

Communicate and work with a team approach

Understand tracking and measuring and have technical awareness

Comfortable working from home

This is a great opportunity for the right candidate who wants to grow with us while still being the best you can be. We will provide training for the right candidate! Starting @ $23 per hour.

Please note that this is a remote position.

PTO, health insurance, and paid holidays after 3 months.

Candidate must be located in either PST or MST time zone. Any candidate located outside of PST or MST will be declined automatically due to time differences.Company Description

Interlink Technology has been servicing the Southern California area for the last 15 years. We work alongside customers across a span of industries including medical, financial, and manufacturing.