Area Operations Manager

Role: Area Operations Manager

Direct Reportees: Store Managers

Interactions: Internal and External Stakeholders.

Location: Cochin.

ROLE CONTEXT:

To increase the business by driving sales and customer experience through developing and coaching your team and installing SOPs so that we become a major destination brand and industry leader.

Area of responsibility:

· 1.Manage and deliver the KPI's – Sales, Shrinkage, Commerciality, Customer Service, Standards are met

· 2. Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers.

· 3. Ensure the smooth operations of your area (Eye Testing Quality, Delivers a commercially well laid out store, Achieving all operational KP)

· 4. Deliver the shopping experience that our customers demand.

Person Specifications:

· Full Time Graduate with 7-9 years of relevant experience into retail industry

· Graduation is a must.

· Very strong communication skills- both written and verbal and must be a good orator

· Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word Sales oriented.

Competencies & Traits:

Influencing Skills • Problem Solving & Decision Making • Planning & Organizing • Project Management with Collaboration and Inclusion • Communication Skills • Extroversion & Approachability • Leadership • Financial & Business Acumen • Customer Obsession • Assertiveness • Self Motivated & Resilient • Managing Pressure & Setbacks • Process Orientation