Collector

Are you experienced in Collections and looking to join a great team? A client of ours is hiring a Collections associate to join their team.

Collections Associate

Fully on-site in Livermore, CA.

$22-27.00 Hourly

Responsibilities:

Contact customers by phone, email, and mail to recover debt

Initiate and receive a large volume of customer phone calls dealing with consumer and mortgage loan delinquencies on a daily basis.

Actively listen to and respond to customer needs while having a courteous and helpful attitude.

Analyze the customers situation and collateral risk to identify alternative solutions, including repayment plans, loan modifications, short sales, forbearance plans and deed-in-lieu agreements.

Consult with customers to identify, negotiate and pursue the appropriate loss mitigation option that best maximizes customer satisfaction and reduces the company's loss risk.

Assign repossession requests and process associated paperwork.

Collaborate with co-workers in your department and in other departments and branches to provide effective and efficient service to our customers.

Develop and maintain a comprehensive knowledge of the company's products and services.

Understand and comply with applicable Federal and State laws, banking regulations and the companies policies and procedures

Maintain updated customer notes and information in system

Perform other related duties as assigned.

Qualifications:

Six months of experience in collections

Excellent verbal and written communication skills

Learns quickly and has strong problem-solving and critical thinking skills.

Bilingual in English and Spanish is a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.