IT Manager

Position: IT Manager

Location: Great River, NY (In-Person), approximately 15% travel locally

Job Responsibilities:

Assist with the creation and execution of IT related projects

Support technology systems within our Restaurant and Catering locations (POS, DVR/NVR Camera Systems, Meraki Networking System, Audio and Phone Systems, TV)

Manage and Support Online Ordering Systems and 3 Party Ordering infrastructure

User and license management for various sites and systems across the company

Provide technical support for Mac OS, Windows, iOS, and Android devices

Maintain Mobile Device Management (MDM) system for Corporate owned products

Monitor performance of IT systems to determine cost and productivity levels to make educated recommendations for potential improvement

Help define IT infrastructure, strategy, and processes

Analyze business needs by partnering with key stakeholders across the organization to identify and solve for IT needs

Assess vendors and develop testing protocols for new hardware and software

Troubleshoot hardware and software issues for internal IT

Define, update, and enforce PCI based policies

Manage all IT related tasks for NRO

Build and update support documentation for Lessing’s

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field (or equivalent working experience)

2-5 years experience in IT Restaurant Operations

Prior experience managing large IT project and the roll-out of IT infrastructure

Ability to provide excellent technical support

Strong Microsoft 365 experience

Ability to learn on the fly, adapt, and problem solve

Excellent knowledge of restaurants, computer systems, security, network and systems administration, databases, data storage systems, and Office 365

Strong Networking experience (Proven experience in designing, deploying, and managing network infrastructure with a focus on Cisco Meraki products)

Strong critical thinking and decision making skills

Excellent project management skills and strong ability to prioritize

Firm grasp on IT infrastructure and operations best practices

The Company: Lessing’s Hospitality Group is comprised of over 115 locations throughout the Northeast and Florida. Lessing’s operates 20 wedding and catering venues, 20 full-service restaurants, over 75 corporate and academic dining centers, a historic inn, and a presidential yacht. Steeped in over 130 years of tradition, Lessing’s Hospitality Group’s focus is on providing each guest and client with unique, personalized experiences and remarkable hospitality.