Account Coordinator

Job Description

We're currently seeking an Account Coordinator to join our eCommerce Division, reporting directly to the Vice President of Operations & eCommerce. In this integral role, you'll be instrumental in assisting customers, managing inquiries, and nurturing relationships under the guidance of the Vice President of eCommerce. Your primary focus will involve ensuring seamless order fulfillment, addressing customer concerns promptly, and fostering overall satisfaction.

Key Responsibilities:

- Promptly address customer inquiries and issues

- Collaborate closely with the Vice President of Operations & eCommerce to efficiently fulfill customer requests

- Manage inbound communications from prospective customers

- Provide comprehensive information about our products and services

- Effectively resolve product-related challenges

- Generate build sheets within customer portals

- Stay updated on product developments to offer current assistance

- Handle purchase order (PO) entry and updates, ensuring accuracy and timely processing in coordination with the warehouse

Qualifications:

- Previous experience in customer service, sales, or related fields

- Exceptional interpersonal and organizational skills

- Strong analytical abilities with a keen attention to detail

- A proactive and innovative mindset, committed to delivering excellence

- Ability to establish rapport with clients

- Effective multitasking and prioritization skills

- Professional and positive demeanor

- Outstanding written and verbal communication skills

Requirements:

- Bachelor's degree preferred or equivalent practical experience

- Proficiency in Microsoft Office Suite, particularly MS Excel and Outlook

- Experience with NetSuite is advantageous; familiarity with EDI is a plus

Benefits:

- Comprehensive medical, dental, and vision coverage

- 401k retirement plan with company match

- Enjoy a close-knit, family-oriented work environment

- Participation in our Profit-Sharing Plan

- Generous PTO, paid holidays, and Summer Fridays

To Apply:

Please submit your application and cover letter via the provided link. This role is ideal for individuals who are self-motivated, critical thinkers, and possess strong interpersonal skills, providing an excellent entry point into the Corporate Sales industry.Company Description

Castle Merchandising stands as a beacon of excellence in the realm of premium merchandise in the Incentive and eCommerce industry. As showcased on our website, castlepremium.com, we are dedicated to curating and delivering top-tier products with a focus on quality, innovation, and customer satisfaction.

Our commitment to providing exceptional service has earned us a distinguished reputation in the industry. At Castle Merchandising, we uphold values of integrity, professionalism, and teamwork in every aspect of our operations.

We take pride in fostering a culture that celebrates diversity and encourages collaboration among our team members. Whether it's sourcing exquisite products or ensuring seamless delivery, every individual plays a crucial role in our collective success.

As we continue to expand, we seek talented individuals who share our passion for excellence and are eager to contribute to our journey. Join us at Castle Merchandising and become part of a dynamic team where your skills are valued, and your potential is nurtured.

We offer competitive compensation packages, ample opportunities for professional growth, and a supportive work environment that promotes innovation and continuous improvement. Explore our current openings and embark on an exciting career path with Castle Merchandising.