Customer Service Representative - Noida Location

The Representative Customer Service position interfaces with customers via inbound calls or through the Internet depending upon client requirements.

Experience Freshers Educational Qualification – Any Graduate or Under Graduate Job Location - Candor Tech Space Sector 135, Noida Shifts – Rotational with two Rotational offs Job Responsibilities Ensure service delivered to our customers meets contractual Manage high call volume within desired AHT target (90Secs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Participate in activities designed to improve customer satisfaction and business performance Respond to customer inquiries by referring the knowledge base Interested candidates can share their CV at