Field Service Representative (FSR)

By Light is actively recruiting experienced Field Service Representatives (FSR) to join our team. The FSRs will work as an integrated team of technicians, for our Government client supporting installation, troubleshooting, and repair of MWR Global Internet Connect Program (ICP) platform locations throughout designated areas of responsibility. This is a 24x7x365 environment requiring overseas deployment. Primary location will be in Iraq and Jordan with frequent travel throughout Southwest Asia. Additional TDY assignments may include travel to Europe, Africa, and South America

MWR ICP is a satellite and terrestrial communications program providing deployed US service members, support staff, and contractors with Internet access at deployed locations throughout the world. By Light is looking for FSRs with the ability to navigate the deployed environment, resolve service problems, perform maintenance; and install, configure and test VSAT and terrestrial internet services in military deployed areas of operation.

Responsibilities

Perform installation, maintenance, and repair of deployed systems.

Install, inventory, test and modify equipment as required.

Cable networks, including but not limited to, VSAT, baseband, LAN, and wireless devices IAW established standards and Government approved design, fabrication, and installation specifications.

Troubleshoot and repair VSAT, LAN and wireless hardware.

On call 24x7 to provide onsite support and respond to trouble calls utilizing convoys, MilAir and commercial travel throughout the region.

Coordinate the introduction of new MWR ICP technologies and equipment.

Required Experience/Qualifications

Knowledge of VSAT communication equipment.

IP fundamentals, Cisco routing and firewall technology knowledge.

Ability to communicate technical information in a clear and concise manner.

Proficient with Microsoft suite applications.

Basic network protocols, troubleshooting and repair.

Basic computer troubleshooting and repair.

Demonstrated ability to work independently or under general direction.

Preferred Experience/Qualifications

iDirect modem experience

In-theatre air travel knowledge

Military signal or telecommunications background

Understanding of military organizations and Infantry/Combined Arms operations

Prior experience working overseas is a plus.

Knowledge of the Visa process and movements for in-theater locations such as Kuwait, Qatar, Saudi Arabia, UAE and Jordan.

Special Requirements/Security Clearance

Active, in-scope US Government issued Secret clearance.

Due to US Government contractual requirements, US Citizenship is required.

Will be required to travel frequently by MilAir, ground convoys, and other modes of Military transportation sometimes experiencing extensive delays and hostile combat environments.

Ability to live and work in a deployed contingency environment (shared cafeteria, shared bath and sleeping quarters, limited amenities)

Working understanding of Army/Marine Corps logistic forms policy and procedures and understanding of basic military concepts.

Possess a current United States Passport valid at least until 2026.

Possess a valid United States Driver's License in good standing.

Physical Demands

Must be able to carry 50s pounds for distances of up to mile.

Must be able to work outside for extended hours in temperatures exceeding 100 degrees Fahrenheit.

Position will require bending, kneeling, or crawling to route cables.

Able to work on ladder, multi-story buildings to install antennas.

Must be in good health and have the ability to successfully complete medical examinations as dictated by the U.S. Army (CRC).

Regular Full-Time