BPO RFP Writer

POSITION OVERVIEW

MCI is seeking a BPO RFP Writer to join our team. In this role you will be responsible for creating persuasive commercial proposals for a variety of clients in a timely and efficient manner. The ideal candidate enjoys working in a fast-paced, dynamic environment and has strong organizational and project management skills.

The right candidate for this role is highly motivated, goal-oriented individual with excellent sales and communication skills. You'll be work directly with senior salesperson to establish and execute sales and marketing plans.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

SALARY

Commensurate

-

POSITION RESPONSIBILITIES

The RFP Writer will play a key role in supporting the organization. This position involves proactively cultivating new clients and areas of company growth, negotiating contracts with new and existing clients, and overseeing CRM databases.

Identifying and cultivating new business opportunities through phone prospecting, marketing and industry relationships

Proactively conducting research on potential client and industry marketing opportunities

Drafting pitches and overseeing the proposal/ RFP process

Dig through older proposals to find previous responses and rewrite them to fit the current proposal.

Write new content and use templated/recycled responses.

Work well with others, pay close attention to detail, and also be comfortable presenting and speaking with senior executives.

Designing and maintaining effective communication materials including presentation content and client communication

Overseeing CRM databases and sales cycle tracking tools to ensure that they are current

Managing directory listings and sponsorship opportunities

CANDIDATE QUALIFICATIONS

The ideal candidate for this role would share and understand the high growth objectives of MCI. Demonstrated ability to develop new business relationships working autonomously is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. The ability to travel frequently as well having a high level of comfortability presenting to large audiences of executive level management is a must. Demonstrated interpersonal skills and oral and written communication skills are a must.

Bachelor's degree or equivalent combination of training and experience

5+ years leadership experience successfully building relationships with internal and external clients

Ability to translate vision and strategic plan into clear and specific strategies with defined and measurable outcomes

Proven executive-level leadership skills in complex deal strategy, development, financial structuring and negotiations

Experience directing strategies for new sales

Can professionally draft and deliver proposals, both internally and externally.

Report on sales activity with consistent frequency

Solid outsourced Contact Center and BPO management experience with inbound, outbound, chat and email

Experience building successful working relationships with C-level executives

Ability to work virtually and travel frequently to pursue and qualify leads

Proven thought leadership that inspires action, accountability, results and teamwork

Superior business skills including financial acumen, corporate planning, business operations and account management

Exceptionally self-motivated and directed

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

Medical, Dental, and Vision Coverage Options

Paid Time-Off

Regular Raises

Work-at-Home Opportunities

Advancement Opportunity

Fun, Engaging Work Environment

Casual Dress Code

Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

Must be authorized to work in their country of residence (The United States or Canada)

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, .

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Full-Time