Systems Engineer

Job Description

2503867

** U.S. Citizens **

Contract to Hire (Guaranteed to convert)

Top Three Skills:Skype for business, communication and cisco call manager

Job Description: What Telecommunications contributes to our client: Telecommunications Manager is responsible for designing, implementing, operating and maintaining the client's telephone systems, small and medium contact centers, and relationships with telecommunications service and maintenance vendors.

Responsibilities:

- Demonstrates thorough understanding of telecommunication concepts and systems

- Demonstrates excellent problem solving skills and ability to make independent decisions Involved in the purchase, installation, and support of communications including Biscom, Avaya, Skype, Cisco, SIP, and VOIP systems

- Monitors data/voice traffic and maintains performance to ensure high quality transmission and call quality

- Investigates and resolves telecom incidents and recommends enhancements to improve security

- Applies comprehensive knowledge and thorough understanding of concepts, principles, and technical capabilities Investigates and resolves vendor incidents through maintenance contracts

- Possesses knowledge of telecom technologies, hardware, software and telephony connectivity

- Fixes all telecom issues at all sites

- Runs reports on telecom health Investigates and resolves vendor incidents through maintenance contracts

Requirements:

- Detailed Knowledge of O365

- Detailed Knowledge of MS Teams application

- Demonstrated experience and Expert knowledge of Skype for Business clients and On Prem servers

- Able to configure and support Skype servers

- Run through the server topology and complete understanding of the different server functions

- Expert knowledge of Enterprise Voice and what it takes to support an Enterprise dial plan

- Being able to support the environment from Server, Client and Telephony dial plan

- Load Balancing: 3 years (Required)

- Lync/Skype for Business: 3 years (Required)

- Microsoft Exchange: 3 years (Required)

- Active Directory: 3 years (Required)

- Demonstrated experience and expert knowledge in the planning, design, troubleshooting, and provisioning of Microsoft Office 365 solutions including Skype for Business and Microsoft Teams

- Understanding of open federation Qualifications

- Participates in the development of policies and procedures to achieve specific goals

- Operate within guidelines

- Decisions have a short term impact on work processes, outcomes, and customers

- Interacts with peers customers and suppliers at various management levels may interact with senior management

- Interactions normally involves resolution of issues related to operations and/or projects

- Gains consensus from various parties involved