Retail Sales Executive

Retail Sales Executive – Roles & Responsibilities

· Greets and receives customers in a welcoming manner.

· Providing accurate information regarding product features, pricing and after-sales services

· Answering customers’ questions about specific products/services

· Conduct price and feature comparisons to facilitate purchasing

· Cross-sell products

· Ensure racks are fully stocked

· Manage returns of merchandise

· Coordinate with the Retail Sales team to provide excellent customer service (especially during peak times)

· Inform customers about discounts and special offers

· Provide customer feedback to the Store Manager

· Stay up-to-date with new products/services

· Work on Monthly targets & ensure to achieve it

· Serves customers by helping them select products.

· Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

· Provides outstanding customer service.

· Documents sales by creating or updating customer profile records.

· Manages financial transactions.

· Processes payments by totaling purchases, processing cheques, cash or other credit and debit cards.

· Alerts management of potential security issues.

· Assists with inventory, including receiving and stocking merchandise.

· Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Required Skills for the Role:

· Proven work experience as a Retail Sales Representative, Sales Associate or similar role

· Great Listening Skills & High energy levels

· Understanding of the retail sales process

· Familiarity with consumer behaviour principles

· Knowledge of inventory stocking procedures

· Basic math skills

· Track record of achieving sales quotas

· Excellent communication skills, capable of building trusting relationships

· Ability to perform in fast-paced environments

· Flexibility & Adaptability

· High school degree

· BSc in Marketing or related field is a plus