Service Desk Technician

Job Details:

Job Role: Service Desk

Shift Timings: Rotational Shift

Working Days: Rotational off (2 days)

Educational Qualification - Graduate (Btech Preferred)

Work Type: IT Support role (Voice)

Salary Package: 2.5 LPA - 6 LPA

Role: Full time

Work From Office Mandatory

Locations Available: Hyderabad

Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365

Good to have – ITIL Knowledge

Exceptional written and verbal communication skills with SVAR score of 70 or above.

Responsibilities:

Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.

Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.

Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.

First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)

Call/Whatsapp -

Email -