Application Support Analyst

A snapshot of what you would do:

The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premise solutions.

Specific Responsibilities:

• Manage and resolve technical support tickets.

• Partner with Product Manager and R&D teams to prioritize support tickets.

• Facilitate effective and proactive communications with both internal and external customers.

• Test product-level functionality and new releases. Identify and communicate areas for improvement.

• Serve as the technical expert for our client software implementations.

• Manage software upgrades on scheduled date.

• Serve as a primary contact for our client’s IT department.

• Troubleshoot network, database, and software problems for our client implementations.

• Configure system settings and options, and execute unit/integration/acceptance testing.

• Create rules and data transfer mappings using SQL query.

• Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.

• Manage setup of technical environment for hosted clients.

• Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications

• Work with Help Desk personnel to resolve client installation issues.

• The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards. Required Skills:

• Good working knowledge of Microsoft Office (in particular Excel and Outlook)

• Exposure to SQL Server o Data definition, data manipulation, data control, and transactional control o Administration, including creating and restoring SQL backups o Development, including creating and troubleshooting DTS packages, stored procedures, complex data queries.

• Knowledge of FTP, secure FTP, and PGP. • Knowledge of using Command Prompt and its commands.

Required Experience:

• Bachelor’s degree in Information Technology, Computer Science, Business, Finance, Accounting or related field

• Prefer candidate with experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards • Customer-facing experience with large customers preferred

• 1-2 years of experience in SQL