Customer Success Manager (CSM)

Calling all internal communications specialists, newsletter creators, and intranet managers:

The Customer Success Manager (CSM) position is a blend between Project and Product Implementation Managers and serves as our clients' primary advocate. CSM's must be well organized, have excellent communication skills, and understand prioritization. This candidate will be responsible for providing an excellent customer service experience and helping customers realize ultimate value from their investment.

Responsibilities

Provide the voice of the client and assume responsibility for client relationships, product implementation, and project success

Create and perform in depth training modules within SharePoint

Testing/QA-ing new features, as released, and communicate product updates to book of clients

Provide support for active clients and high touch communication to offer guidance on product use and implementation

Ensuring product features meet client and market needs (utilizing feedback from clients to suggest feature improvements)

Provide thought leadership to create credibility and trust in your client relationships

Qualifications

Bachelor's degree in Communications, Marketing, or equivalent professional discipline preferred

High computer literacy and ability to learn new software, knowledge of cloud technologies a bonus

1 - 3 Years of SharePoint and Teams experience preferred

Detail oriented and strong analytical skills in a frequently changing environment

Demonstrated ability to increase customer satisfaction

Previous experience in a client facing role

What can you expect?

High touch communications among your direct peers and frequent cross collaboration with developers, product team and your clients

Responsive and supportive culture

Remote/hybrid schedule available

Education opportunities for skill set growth and expansion

Microsoft fan club, constant and innovate uses of M365 suite

Company Core Values: Focus, Credibility, Accountability & Transparency

*Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation may differ for candidates in other locations outside of Louisiana.

**Interested in this position, but not sure you meet all the requirements? Apply anyway! If you're passionate about this opportunity, we'd love to review your experience.

***We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. hubley will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.