Windows Desktop Support Engineer

Role: Windows Desktop Support

Location: NYC

The Desktop Engineer will be responsible for the deployment, maintenance, and support of corporate applications and desktop infrastructure.

Key Skills : Vmware, Appvolume, SCCM

Major Responsibilities:

Primary responsibilities include handling day to day user issues and escalations, packaging, software deployments and patching standards.

Experience with App Volumes Manager to create, provision, assign, update, edit, and delete, and manage AppStacks.

Work with application owners to package, script and automate application installs with custom parameters.

Experience in troubleshooting Windows operating systems to include application-level support.

Administration of monthly patches deployments via SCCM to the VDI environment.

Provide support off-hours and remotely (i.e., from home) when needed.

Administration of monthly patches deployments via SCCM to the VDI environment.

Maintain and support virtual desktop (VDI) platform VMware View brokers, monitor availability and performance of physical and virtual desktop systems.

Responsible for creating and maintaining desktop images with SCCM 2012. Responsible for creating and maintaining thin client images (Wyse and Client Thin Clients).

Create collections and advertisements for mass software distribution using custom scripting where needed.

Create collections and advertisements for mass software distribution using custom scripting where needed.

Maintain ongoing communications with support teams regarding application issue resolutions.

Candidate must be able to work as part of a team in supporting an enterprise level infrastructure.

Serve as the escalation point for IT Operations and Service Desk for OS-related issues.

Skills

Applications: SCCM, Office 365 (2010/2016), OS Deployment, Thin Client Image, VMWare vSphere/Horizon/View, MDOP

OS: Windows 10

Hardware: Wyse/Client Thin Clients

Bachelor's degree in Technical, engineering, computer science or equivalent experience.

3+ years of experience supporting in a mission-critical environment.

Good understanding of operating system administration (Windows).

Ability to work in a fast-paced environment supporting real-time market data and trading.

Organized and methodical troubleshooting skills

Scripting and automation expertise.

Excellent written and oral communication skills.

We can offer you

A highly competitive compensation and benefits package

A multinational organisation with 48 offices in 19 countries and the possibility to work abroad

Laptop and a mobile phone

10 days of paid annual leave (plus national holidays)

Maternity & Paternity leave plans

A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability

RRSP with employer’s contribution

A higher education certification policy

Comprehensive Relocation Expense Coverage

Commuter benefits

Extensive training opportunities, focused on skills, substantive knowledge, and personal development

On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses

Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups

Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms

A flat and approachable organization

A truly diverse, fun-loving and global work culture

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.