Application Support Specialist

If you're eager to make a substantial impact within a close-knit team, with the flexibility to work from home 2 days a week, this role is tailor-made for you. Our well-established medical device client is looking to add an Application Support Specialist to serve as the primary first line of customer support responding to customers’ needs and requirements. Apply to this ad to learn more!

*This position will be onsite 3 days a week

Responsibilities:

Demonstrating a high level of responsibility and taking ownership from inception through implementation, the incumbent will work with Microsoft’s core business applications and operating systems to:

Maintain and support both in-house and third-party applications.

Configure and support SharePoint 365 sites.

Support and maintain cloud solutions.

Support technical innovation and cost savings improvement that align with company’s goals and objectives.

Responsible for identification of relevant knowledge that can be developed into future guidance related to application issues and their correct resolution.

Serve as advanced help desk technical support for on-site and remote team members, providing solutions to internal and external issues spanning both Windows and iOS platforms including and not limited to PC, MACs, iPhone & iPads

Provide fast turnaround of customer requests. Collaborate with Medical Education and Clinical Affairs teams to produce the company’s clinical data through technique guides, whitepapers, case reports, presentations, and journal publications

Education & Requirements:

BS or higher in Computer Science or related technical field. Microsoft certification a plus.

2+ years of strong experience of web application and database development using Microsoft technologies such as ASP.NET, SSRS.

2+ years of strong experience with Microsoft SQL 2016 and above.

Minimum experience using other reporting solutions such as Prophix, Microsoft Power BI, QlikView or similar programs.

Solid knowledge and working experience of Microsoft application suite.

SQL Server database query design and optimization