Business Analyst - ITSM Training

Business Analyst - ITSM Training

Contract Hybrid role in Bridgewater, NJ (3 days a week onsite)

RedStream Technology is recruiting a Business Analyst to work with the IT operations groups in a multi-national corporation to document and create ITSM training materials to improve and standardize processes across the teams.

The person in this role will work with multiple teams and will need to have the ability to work independently but also be pro-active to request information from the groups to fill in knowledge gaps as the documentation comes together.

Responsibilities:

Develop ITSM related Training Curriculum

Learn & Understand Enable Now for hosting training content

Plan & Conduct Training Sessions on the content

Record & Edit Training Sessions for use by the larger organization

Experience:

Experience putting together and training ITSM based curriculum

Strong Process engineering applying proven methodology

Ability to gather & document Requirements with minimal supervision

Strong Facilitator of meetings & workshops

Resilient follow-up demeanor confirming assumptions, decisions, risks & issues

Project Management approach to work assignments

Working knowledge of Jira

Highly proficient with Microsoft Office applications

Excellent verbal & written communications skills

Proven Team Player working with experience in both IT Operations and IT Training

Working knowledge of ManageEngine Help Desk software

Working knowledge of SAP Enable Now for authoring training content

Adobe Creative Cloud for graphics is a plus