Customer Service Lab Tech - Optical Manufacturing

Job Description

Company Description

National Vision is one of the largest optical retail companies in the United States with over 1,100 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Opticals inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

Our optical manufacturing lab is seeking a Customer Service Lab Tech to work with our production team and serve as liaison to our external Store associates in fulfilling customer orders.

Shift Hours: Mondays-Fridays, 6:00am - 2:30pm

Base pay PLUS bi-weekly bonus opportunities, great PTO plan and benefits!Job Description

General Summary: To support the stores regarding orders sent to both the POS and DVI system.

Principal Duties and Responsibilities:

Respond to portal requests, calls and emails from our stores for customer job orders

Key in special orders

Process edit jobs and other jobs sent to customer service for various optical or other reasons

Track orders, research and expedite necessary or rush jobs

Explain problem orders, delays or other issues

Tag jobs and utilize reports in DVI and AS/400 to expedite ordersQualifications

High School graduate or equivalent formal education

Must be able to read and write English

An optical background would be needed to perform successfully in this role

Additional Information

National Vision offers a competitive benefits package. Some of the benefits include:

Generous Paid-Time-Off (PTO) policy

BONUS opportunities - including biweekly lab production bonus

401k with company match

Health Insurance

Dental Insurance

Flex Spending Account

Vision benefits

Life Insurance

Short and Long Term Disability Insurance

Referral bonus program

Wellness Plan incentives

Other insurance options, employee assistance and much more

About National Vision Holdings, Inc.

National Vision Holdings, Inc. (NASDAQ: EYE) is one of the largest optical retail companies in the United States with over 1,100 stores in 38 states and Puerto Rico. With a mission of helping people by making quality eye care and eyewear more affordable and accessible, the company operates four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Opticals inside select Fred Meyer stores and on select military bases, and e-commerce websites, offering a variety of products and services for customers’ eye care needs. For more information, please visit

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.