RN Case Manager

Job Description

Job Title: Case Manager

Position Overview:

The Case Manager is pivotal in coordinating and facilitating comprehensive care for clients within a healthcare or social services setting. They advocate for clients, ensuring their needs are met through effective communication, collaboration, and resource management.

Primary Responsibilities:

Conduct initial assessments of clients to determine their needs, strengths, and goals for care.

Develop individualized care plans in collaboration with clients, their families, and interdisciplinary teams.

Coordinate access to necessary services and resources, including medical care, social services, housing, and financial assistance.

Serve as a liaison between clients and healthcare providers, community organizations, and government agencies to ensure continuity of care.

Monitor clients' progress towards goals, regularly reassessing needs and adjusting care plans as necessary.

Provide ongoing support and advocacy to clients, addressing barriers to care and promoting self-sufficiency.

Educate clients and their families about available resources, treatment options, and self-care strategies.

Document client interactions, assessments, and interventions accurately and timely in accordance with regulatory standards.

Collaborate with team members to address complex cases, resolve conflicts, and optimize care coordination efforts.

Participate in case conferences, interdisciplinary meetings, and quality improvement initiatives to enhance service delivery and outcomes.

Qualifications:

Bachelor's degree in social work, nursing, psychology, or a related field (required); Master's degree preferred.

Minimum of 2 years of experience in case management, care coordination, or related healthcare/social services field.

Strong interpersonal, communication, and problem-solving skills, with the ability to build rapport and trust with diverse populations.

Knowledge of community resources, social service programs, and healthcare systems.

Ability to work independently and collaboratively in a fast-paced, team-oriented environment.

Familiarity with electronic health records (EHR) systems and proficiency in documentation.

Commitment to ethical and culturally competent practice, focusing on client-centered care.

Ability to prioritize tasks, manage multiple responsibilities, and adapt to changing priorities.

Certification in case management (e.g., CCM, ACM) is preferred but not required.

Valid driver's license and reliable transportation for home visits (if applicable).