Host
Description:
Job Description
We are looking for a Host to join our team and be the first point of contact for our guests. Host responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.
Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.
Responsibilities:
o Welcome guests to the venue
o Provide accurate wait times and monitor waiting lists
o Manage reservations
o Escort customers to assigned dining or bar areas
o Provide menus and announce Waiter/Waitress’s name
o Greet customers upon their departure
o Coordinate with wait staff about available seating options
o Maintain a clean reception area
o Cater to guests who require extra attention
o Answer incoming calls and address customers’ queries
o Assist wait staff as needed
Requirements:
o Previous work experience as a Host preferred
o Understanding of restaurant etiquette
o Familiarity with health and safety regulations
o Experience in managing reservations
o Demonstrable customer-service skills
o Excellent communication skills (via phone and in-person)
o Strong organizational skills with the ability to monitor the entire dining and bar area
o Experience with a Reservation Management System is a plus