Oversees the day to day operations of the branch and acts as the subject-matter expert for operational concerns
Handles concerns and queries by walk-in clients
Builds sales by growing client services and nurturing customer relationships
Prepares and submit the reports needed by the Branch Manager
o Cargo status
o Daily Sales Performance based on sales value and tonnage
· Performs daily cash count and validates all bank deposits.
· Coordinates with the transport department for additional trucks and manpower
· Ensures that all required business licenses are complete and updated
· Ensures that the branch is clean and all packages are properly stored (in compliance to 5S standards)
· Reports broken fixtures (such as bulbs, chairs, tables, etc.) for immediate resolution/action.
· Coordinates and schedules preventive maintenance of branch equipment with facilities team.
· Ensures that branch assets are fully accounted, maintained and protected from possible damage and theft.
· Conduct and monitor Branch and Employee Performance
· Coaches and manages the productivity and performance of branch Employee
· Approves application for leave and OTs of Branch Employee with the confirmation of the department head
· Collaborates with department head and Human Capital Management (HCM) for manpower issues and concerns
· Communicates all Management directives, department goals, and sales goals to team members
· Monitors the inventory of supplies and non-saleable assets in the branch
· Performs related tasks that may be assigned from time to time by management
· Produce quality outputs and satisfy service level agreements with internal and external customers
· Lives out the Vision, Mission and Values of the organization
· Adhere to the company rules/regulations, policies, code of conduct/employee handbook, standard operating procedures, work instructions and protocols on Good Warehousing Practice (GWP), Good Transport Practice (GTP), service quality, safety, security, business continuity, etc.
· Ensures that all branch Employee complies to the company rules/regulations, policies, code of conduct/employee handbook, standard operating procedures, work instructions and protocols on GWP, GTP, service quality, safety, security, business continuity, etc.
Summary of role requirements:
Flexible hours available
1 year of relevant work experience required for this role
Working rights required for this role
Full time