Account Manager - B2B

City Wide Facility Solutions of Michigan is a people development business. We have a team-centric approach that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances individual success along with the joy of winning as a team.

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Troy, Michigan.

The successful candidate will have experience with account management/route sales and excel at selling additional, add-on services, through relationships to current client customers. The FSM acts as the "Single Point of Contact" for our commercial building customers and is focused on solving problems and saving time.

Key Responsibilities:

Develop and maintain positive relationships with existing clients by maintaining routes and offering solutions to ensure client satisfaction

Manage, expand, and diversify client partnerships, upselling accounts with other valued services

Collaborate with the operations team, communicating potential issues, successes and service changes

Engage with and manage night managers and independent contractors

Focus on electronic communication through the CRM

Implement the model and follow the program

Qualifications:

Excellent customer service and relationships skills

Solve problems proactively

Ability to juggle multiple projects at once

Desire to learn and grow professionally

Highly organized

Work independently

Communicate in a professional, direct style

Computer/Smart Phone competency

Previous service industry experience

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required

2+ years track record of success in a client retention role, with goals and metrics to support

Highly detail-oriented and excellent follow-through on commitments

Positive and outgoing personality; great at building relationships

Excellent verbal and strong written communication skills

Proficient in Microsoft Office and knowledge of CRM database

Ability to travel on a daily basis to client locations locally

Benefits

City Wide offers a competitive compensation package including base salary and uncapped commissions

City Wide Facility Solutions Benefits

Base Salary $50k+ plus monthly commissions, and quarterly and annual bonuses

401 K with 4% match

Health Care Plan (Medical, Dental & Vision)

Paid Time Off (Vacation, Sick & Public Holidays)

Paid Training & Development

Mileage reimbursement

Smartphone

Company laptop