Customer Service / Shift Leader

Job Description

We are seeking a Customer Service / Shift Leader to join our team! You will be responsible for overseeing and coordinating the activities of the retail team.

Responsibilities:

Supervise team of retail workers

Adjust daily schedule for shift personnel to ensure optimal efficiency

Train and evaluate employees

Track monthly results and trends for business forecasting

Resolve escalated customer complaints

Qualifications:

Previous experience in retail, customer service, or other related fields

Ability to thrive in a fast-paced environment

Excellent written and communication skills

Strong leadership qualitiesCompany Description

Dunkin Donuts Franchise