Heating & Boiler Supervisor

Job Description

Essential Duties:

Oversees the team of boiler installers and boiler/burner service techs

Oversees the coordination and organization of all boiler installation jobs to ensure effective and efficient scheduling

Completes preliminary walkthroughs and site visits to meticulously plan execution of boiler installations

Plans all work-related tasks and logistics for boiler installations to ensure effective and efficient completion of jobs

Answers technical/troubleshooting questions from the techs in the field and assists with their needs

Conducts intermittent site visits to ensure a smooth flow of work and to ensure work is done per code and manufacturer spec

Answers escalated matters with clients on an as-needed basis

Reviews technician notes and material lists to ensure accuracy

Reviews workmanship of technicians to ensure they meet company standards

Addresses all disciplinary issues with technicians on an as-needed basis

Steps into complete heating calls that the other teams cannot get to within the necessary timeframe

Ensure that all after-hours emergencies are covered daily

Other duties as assigned

Knowledge, Skills, and Abilities:

High proficiency in current DOB plumbing code

Great interpersonal skills

Computer proficiency

Able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established timeframes

Excellent verbal and written communication skills, including ability to effectively communicate with employees and customers

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions