Inside Sales Representative / Customer Service

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 130,000 product offerings, 106 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that passionately serves over 100,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu understands the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking a Inside Sales Representative to join our team of professionals for a Monday - Friday, day shift role.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Inside Sales Representative is primarily responsible for inside sales development for a portion of our local sales region. This person will primarily:

Seek out new business opportunities with customers via phone, placing orders as well as providing sales quotes

Work closely with outside sales representatives with customer orders and quotes

Research product solutions for customers to solve field-project issues

Hours of operation are Monday to Friday, day shift only

What We Are Looking For

Prior retail, inside sales, or customer service experience

Past experience with wood, woodworking, panels, and/or boards is a strong plus

Prior architectural or interior hardware experience is helpful but not required

Developed customer service, problem-solving, and project management skills

Team-oriented, shows initiative

Strong sense of drive and creativity

Experience using Word, Excel, and basic Outlook systems. AS400 experience is helpful, but is not required

Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks

Compensation and Benefits

Competitive market-based hourly rate plus monthly sales comissions, quarterly bonus, and annual bonus

Group insurance program (medical, dental, vision, life, disability, etc.)

Employee Stock Purchase Plan with employer matching

401(K) with employer matching

Paid vacation

Company discount program

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