Senior Site Reliability Engineer (Remote)

Job Description

Be a Part of our Team!

Join a working family that is dedicated to the mission of the work we do!

Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.

Position Overview

Teaching Strategies is looking for a highly talented, innovative, creative, and experienced SRE to join our Infrastructure Engineering group. The Senior SRE Engineer will be an integral member of our Technology department and will work closely with the development, QA and Core Platform Engineering (CPE) teams. The role of Senior SRE Engineer is a hands-on technical role and requires a thorough understanding of all components of a modern web application stack, including front-end, database, networking, and systems engineering. The ideal candidate will bring forward innovative and creative ideas around performance, security, systems design, Infrastructure-as-Code and automation, and CI/CD in order to help us maintain scalable and performant technology solutions for our products. And help advance us towards our vision of a platform provisioned and managed by Infrastructure-as-Code with automations and tooling that empowers and accelerates our engineering teams.

Specific Roles & Responsibilities:

Passion for reliability and performance, you will own uptime and support all customer-facing services and products

Own and drive improvements to observability of service performance metrics, monitors, and alerting

Provision, manage and automate our SaaS platform across multiple production and test environments

Support and enhance build and release pipelines using process and tooling to provide self-service automations

Collaborate with development teams on software and platform, helping to identify and remove potential performance bottlenecks

Help our engineering partners establish SLIs and SLOs for their services

Participate in the on-call rotation with the team

Resolve incidents, perform root cause analysis, and grow our library of runbooks

Implement and automate security controls, governance processes, and compliance validation

Actively participate in and drive infrastructure architecture decisions

Mentor junior members of the team

Occasional domestic travel required for in-person team, department, and company meetings

Qualifications:

Minimum of 8 years experience in a 24x7x365 SaaS production environment

Build automation and release management experience

Hands-on experience with Linux and system administration and engineering

Comfortable in a containerized world of Kubernetes (EKS), helm, and ArgoCD

Proficiency with configuration management tools such as Ansible, Chef, Salt

Production experience in operations for an always-up, always-available mission-critical service

Strong knowledge of ephemeral infrastructure, horizontal scaling, self-healing architectures, service discovery, logging, monitoring and alerting

Expert level experience with AWS and hybrid cloud systems/designs

Proficiency with IaC tools such as Terraform and AWS CloudFormation

Expert understanding and ability to troubleshoot systems at the protocol layer - TCP/IP, UDP, HTTP, SSL/TLS, and DNS

Proficient with multiple scripting languages such as Bash, Python, or Go

Experience developing CI/CD pipelines using Jenkins or BitBucket Pipelines

Knowledge of best-practice security, performance, and networking techniques for high-traffic customer-facing systems

Experience with monitoring and logging tools such as New Relic or AWS CloudWatch

Experience with relational and NoSQL databases, including Microsoft SQL, Postgres, and MongoDB

Strong bias for security posture; experience with PCI compliance is a plus

Excellent troubleshooting and testing skills

A passion for learning new technologies

Experience with Agile methodology and passion for software development best practices

Strong sense of collaboration, teamwork, and accountability

Bonus: Experience working for a B2C SaaS company

Why Teaching Strategies

At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.

Let's open the door to your career at Teaching Strategies!

Some additional benefits & perks while working with Teaching Strategies

Teaching Strategies offers our employees a robust suite of benefits and other perks which include:

Competitive compensation package, including Employee Equity Appreciation Program

Health insurance benefits

401k with employer match

100% remote work environment

Unlimited paid time off (which includes paid holidays and Winter Break)

Paid parental leave

Tuition assistance and Professional development and growth opportunities

100% paid life, short and long term disability insurance

Pre-tax medical and dependent care flexible spending accounts (FSA)

Voluntary life and critical illness insurance

Teaching Strategies, LLC is committed to creating a diverse workplace and is proud to be an equal opportunity employer of Minorities, all Genders, Protected Veterans, and Individuals with Disabilities.