Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva is an innovative US IT company providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels – UCaaS and SaaS.
We are a global team of about 1,000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team.
Currently, we are hiring Customer Care Billing Specialist, who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva’s billing operations processes.
Main Responsibilities:
Review invoices and create credit memos to customer accounts
Assist customers with billing questions and resolve billing issues
Issue credits for service/product removals and cancellation
Research and respond to customer credit card disputes
Maintain detailed logs of customer interactions
Answer inbound phone calls and instant messages
Support Nextiva’s ticketing system
Provide back-up customer support for other positions as needed
Create, review and apply incoming payments
Process credit applications and set customers up on invoicing
Work with internal customers in other departments as needed
Research discrepancies and help to settle disputes
Order service disconnection (disable) of accounts as necessary
Update customer account information to include change of address, payment information or contact information
Send customer copies of invoices upon request
Participate in Billing System configuration as needed
Perform other billing tasks as assigned
Position Requirements:
Advanced English (both written and oral)
Exceptional Excel Skills and general computer literacy
Basic accounting and bookkeeping background
Excellent multi-tasking and communication skills
Bachelor's degree
Ability to work both independently and in a team setting with minimal supervision
Flexibility and willingness to align with the working hours of a team based in the United States, specifically in the state of Arizona, as needed
Will be a great plus:
Prior experience in Billing or in a customer-facing role
We Offer:
Great opportunity to work and build a career in international environment
Competitive salary;
Health insurance upon probation;
Career growth and development opportunities;
Continuous internal training programs;
Friendly atmosphere and professional team.
Send your CV and cover letter now and join our amazing team!
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