Specialist IT II

IT Specialist

Location: Nashville, TN

POSITION SUMMARY:

The IT Specialist is responsible for providing technical support and assistance to users of the organization's computer systems and networks. This includes installing, configuring, and troubleshooting hardware and software, as well as providing training and support to end users. The IT Specialist also plays a role in maintaining the security and integrity of the organization's IT systems.

MAJOR RESPONSIBILITIES:

Install, configure, and maintain computer hardware, network and software.

Troubleshoot and resolve technical issues.

Provide training and support to end users.

Maintain the security and integrity of the organization's IT systems.

Managed access to systems.

Manage and execute equipment refresh initiatives throughout the company, such as employee laptops, Distribution Center equipment, label printers and conference room technology

Proactively test and maintain all conference room technology in Support Center campuses

Provide on-site support for executive and Board of Directors meetings

Support is in Office M-F all month, unless we know the executive team will not be present

Light travel required to support remote meetings to support SLT

Partner with Communications team and Executive Assistants to prepare for key meetings

Support Senior Leadership Team technology needs through both proactive outreach and reactive approach

Attentive and reactive to customer needs and concerns, including on call rotation after hours and weekends.

Perform other related duties as assigned.

POSITION QUALIFICATIONS:

Education Required: 2 year degree in computer science, information technology, or a related field or equivalent experience

Years of Job-Related Experience Required: 2-3 years of experience in a technical support role

Technical/Other Skills Required:

Strong knowledge of computer hardware, network and software

Excellent troubleshooting skills

Ability to communicate effectively with both technical and non-technical audiences, including interacting at executive levels within the organization.

A passion for Customer Service

Experience with specific IT systems and technologies, such as Microsoft Windows, Linux, macOS, iOS, VMware, or AWS

Experience with network administration and security

Experience with scripting languages

Experience with project management

Experience with IT management tools, such as Microsoft InTune, SCCM, or AutoMox

BENEFITS & PERKS:

Competitive healthcare, dental & vision insurance

401(k) matching after one year of employment

Generous time off + company holidays

Merchandise discount

Learning & Development programs

Much more!

We have many opportunities available on our other career site pages. Click here to link to our careers page!

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