IT Helpdesk Technician

Job Description

Are you passionate about troubleshooting technical issues and providing excellent customer service? Join our team at Card-Monroe Corp. as a Full Time IT Helpdesk Technician in Chattanooga, TN! As an onsite technician, you will have the opportunity to work hands-on with various IT systems and collaborate with different departments to ensure smooth operations.

With more than 40 years in business we pride ourselves on being the world leader in tufting technology and we're looking for team members to help that statement continue to be true. We offer competitive salary and benefits and a unique culture where we value each individual employee. Please visit our website to learn more.What's your day like?

As a new IT Helpdesk Technician at Card-Monroe Corp., you can expect to start your day by prioritizing incoming helpdesk tickets and addressing technical issues promptly. You will troubleshoot hardware and software problems, assist employees with system setups, and provide training on basic IT functions. Throughout the day, you will engage in proactive maintenance tasks and document solutions for future reference.

This full-time position follows a consistent Monday-Friday schedule from 8am to 5pm, allowing for work-life balance and structured daily routines. Join our team and discover the dynamic world of IT support in a vibrant manufacturing environment!What we're looking for in a IT Helpdesk Technician

To excel as an IT Helpdesk Technician at Card-Monroe Corp., you should be proficient in computer imaging for desktops and laptops, adept at setting up and terminating user accounts in Active Directory, and skilled in operating a helpdesk ticket system. Your responsibilities will include resolving Level I issues, managing office printers, maintaining hardware inventory, and collaborating on team projects. Additionally, familiarity with Active Directory, Office 365 administration, and basic DHCP and DNS troubleshooting is essential. This role demands a proactive approach to problem-solving, strong attention to detail, and the ability to multitask effectively. If you are passionate about IT support and possess these technical skills, we welcome your application to join our customer-focused team!

Knowledge and skills required for the position are:

Computer Imaging of all Desktops and Laptops

New User Setup and Terminations in Active Directory

Helpdesk Ticket System Dispatcher Role

Resolving all Level I tickets

Maintain and Troubleshoot Office Printers

First line of support for all computer and printing issues

Maintaining Accurate inventory count of Deployed Hardware

Shared Level I and II Responsibilities

Assist Level 3 with Team Projects

Maintain Active Directory

Office 365 Distribution Lists

Installation of Standard applications

Basic DCHP and DNS Troubleshooting