IT Support Analyst

Job Description

Position Summary

IT Support Analyst must be experienced and knowledgeable in technical issues and their solutions. This role will work on projects with other technical team members in a team setting. These projects include a new application rollout, migrations, and testing software and applications to fit the requesters needs.

Responsibilities:

Professionally interact with customers, responding to technical issues.

Maintain the highest level of customer satisfaction.

Perform general maintenance, software updates, server maintenance, and general troubleshooting of applications.

Perform software installations and support remotely.

Provide remote troubleshooting.

Account creation and administration in O365/Azure and on Prem AD.

Administrating SharePoint, OneDrive, and Microsoft Teams.

Technical configuration and policy and rollout.

Administrating Gsuite.

Develop and create documentation and support material.

Complete projects in a team environment.

Complete tickets within appropriate SLAs.

Performs other duties as assigned

Requirements

Qualifications:

Strong knowledge of networks and firewalls.

Proficient knowledge of O365 and Gsuite.

Ability to maintain Windows Server 2012-2022.

Understanding of Windows registry, NTFS permissions, and OUs.

Understanding of Next Gen Antivirus. (CrowdStrike, Cylance, Defender ATP)

Strong communication and collaboration skills.

Ability to easily adapt to and learn new technologies.

Possess positive, professional interpersonal skills.

CompTIA A+ Certification

Microsoft MS900 Certification

Required skills:

Excellent customer service and phone skills.

Ability to work in a fast-paced, ever-changing environment.

MSP or Multi-Tenant IT support experience.

Experience with Mac and PC.

Experience with RMM tools.

Education and Experience

High school or GED is required. A bachelor’s degree in IT is preferred.

At least three (3) years of IT experience; and/or equivalent education or experience in job-related activities.

Work Environment

The position is in an office setting with flexible remote work options that involve everyday risks or discomforts requiring standard safety precautions. The position is subject to occasional overtime.

The above statements describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Benefits

Benefits Package

We believe our employees are our most valuable asset, and by offering a benefits package that reflects this belief, we aim not only to attract but retain the brightest talents. Our dedication to a dynamic and enriching work environment includes ensuring the well-being of our team. Our comprehensive package includes:

· Competitive salary, bonus, and incentive package

· Performance Enhancement Program offering opportunities for career growth and advancement

· Generous PTO and holiday schedule

· Superb medical, dental, & vision insurance (100% of employees premium paid by the company)

· Robust 401k w/ generous employer-match employee program

· Comprehensive professional training and development program (up to $5,000 annual allowance)

Outstanding work/life balance and work culture