Customer Service Representative

Job Description

The Customer Service Representative (CSR) is responsible for providing world-class order-to-invoice customer satisfaction, to include order entry and confirmation, communication of shipment details, and invoice issue resolution.

Essential Duties and Responsibilities:

Enters orders and updates into our SAP system, which includes auditing orders received for availability and informing customer of shipping date, anticipated delays, and any additional information needed by customer.

Reviews electronic customer orders and change requests through EDI, web-based portals, spreadsheets, and performs updates in SAP system.

Assists Accounts Receivable department regarding invoice discrepancies.

Performs as the conduit for customer complaints in regards to shipments and products.

Determines delivery implications and resolves problems or concerns meeting customer demand. When needed, be able to negotiate with the customer regarding the responsibility of premium freight.

Evaluates critical orders and inventory shortages and assigns priorities. Communicates needs to production, scheduling, and shipping.

Qualifications

Required:

Associates degree or certificate

Minimum two (2) + years of customer service experience

Very strong written and verbal communication skills

Excellent Excel skills

Excellent troubleshooting skills (Orders, change orders, customer issues, etc.)

Preferred:

Manufacturing-related CSR experience

Class 8/automotive and/or Plastics product experience

SAP (or another ERP system such as Oracle or JD Edwards) experience

Bilingual and able to read, write and speak Spanish proficiently

About ConMet:

ConMet, a division of Amsted Industries, is a leading global supplier of wheel hubs, structural castings, and structural plastics to original equipment manufacturers and aftermarket channels in the commercial vehicle industry. Founded in 1964, ConMet innovation has been critical in designing, engineering, and manufacturing revolutionary technologies for trucks and trailers. Today, ConMet products are standard equipment on most heavy-duty vehicles in North America and have a growing footprint worldwide.

ConMet is committed to creating products and services that align with critical customer needs. The development of more efficient products, processes, and technology that transform the way customers run and maintain their vehicles is central to ConMet’s vision.

Diversity & Inclusion Pledge:

At ConMet, differences are not ignored, but celebrated. Our goal is to encourage a deeper knowing of our people, pulling out knowledge and experiences to ignite creativity. We are committed to achieving workplace equity by intentionally creating a work environment where all people are respected, accepted and have a sense of belonging.

Because people are what drive our success, ConMet’s Diversity and Inclusion program empowers all employees to embrace their individuality and share their abilities to further our innovations, thus improving the lives of our employees and customers, and strengthening our position as a leader in our market.

Compensation & Benefits

Excellent base salary and targeted annual bonus structure

Comprehensive employee benefits package, including medical/dental/vision coverage, life and disability protection

Innovative vacation plan

Participation (100% company paid) in the ConMet/Amsted Employee Stock Ownership Program (ESOP)

Company 401k program match

Wellness reimbursement

ConMet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristics protected by federal, state, or local laws (“Protected Characteristics”). Ensuring fair wages is an important Company value. Accordingly, the Company will not pay wages to any employee at a rate less than the Company pays to other employees for work that is substantially equivalent and requires comparable skills unless a bona fide factor justifies a pay differential. The Company prohibits pay disparity based on Protected Characteristics or prior salary history. The Company prohibits retaliation against employees for discussing compensation.

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