Customer Service Representative

Job Description

Airtron Heating & Air Conditioning of Indianapolis in Indianapolis, IN is looking to hire a full-time Customer Service Representative to provide first-class customer service as they answer questions, schedule appointments, and offer HVAC system upgrades to our clients. Are you a people person? Do you want to work for a company with a casual atmosphere that offers weekly paychecks and flexible scheduling? If so, please read on!

ABOUT AIRTRON HEATING & AIR CONDITIONING OF INDIANAPOLIS

Airtron Heating and Air Conditioning, an NRG company, has established itself as one of the leading providers of HVAC systems. We provide an all-encompassing approach to heating and air solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry, we have the knowledge and skills that allow us to stand firmly behind our work. No matter the season, we are dedicated to keeping our customers' homes comfortable all year round.

We are a family-oriented company that offers flexibility because family comes first! Employee engagement and a positive company culture are of utmost importance to us and we plan a variety of company events and outings to create a sense of community. Our work environment is dynamic with a great work-life balance, and the career opportunities across our businesses offer daily variety and challenges. No day is ever the same. We value the opinions of our team and encourage feedback. Providing career growth to our own employees is critical to our ongoing success. We give you the opportunity to take charge of your career and income with abundant promotion opportunities and stock purchasing plans.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you are on the front lines, dealing directly with our customers. You make sure to keep an upbeat, positive attitude as you interact with each client over the phone. As you take incoming phone calls, you answer questions, set appointments, and schedule home visits. You help offer and upsell our HVAC products and upgrades to current and potential clients. To help all our teams work effectively together, you document accurate project details and customer concerns, monitor voicemails, and send appointment confirmations. With your friendly and warm demeanor, you follow up with clients over the phone to ensure everything is going well with their new or repaired HVAC system. You love interacting with people and take pride in ensuring customer satisfaction!

QUALIFICATIONS

High school diploma or equivalent

Previous call center experience

Previous sales experience

Are you comfortable on the phone? Do you have excellent communication skills? Are you a great active listener? Do you have strong organizational and time management skills? Are you a good team player? If yes, you might just be perfect for this call center position!

WORK SCHEDULE

This position has flexible working hours with day, evening, and weekend shifts available.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this call center job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 46203