Branch Manager

Job Description

Role: Branch Manager

Reports To: Regional Manager

Job Summary: The Branch Manager will direct and supervise the day-to-day operations at the assigned branch location, ensure the delivery of quality customer service, and oversee the achievement of organizational goals.

Duties and Responsibilities:

Collaborates with corporate management and department management to set reasonable sales goals.

Achieves sales and gross profit goals through teaching, coaching, and training of branch staff.

Collaborates with VP of Operations to set branch performance standards. Standards may be based on financial and operational goals.

Maintains a safe working environment in accordance with company policy and procedure.

Maintains a proper certification and upkeep of all branch equipment and facilities.

Conducts weekly staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.

Provides daily direction and communication to employees so that customer calls, showroom walk-ins, counter customers, and deliveries are addressed in a timely and efficient manner.

Leads employee performance reviews, engages in and assists with corrective action in conjunction with Human Resources Department in a timely and effective manner.

Identifies training needs and opportunities; assists developing, monitoring, and implementing those plans with employees.

Maintains and develops positive relationships with existing and prospective clients while demonstrating excellent customer service and setting an example for other staff.

Ensures the branch meets or exceeds the service expectations pertaining to each customer.

Participates in community activities to promote the organization in conjunction with VP of Sales and Marketing.

Manages P&L and Weekly Branch Reports as required by the VP of Operations

Performs other related duties as assigned.

Required Skills/Abilities:

Excellent interpersonal and customer service skills.

Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Strong supervisory and leadership skills with the ability to effectively train others.

Proficient with Microsoft Office.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 30 pounds at times.