Client Account Manager

Job Title: Client Account Manager

Job Location: Columbus, OH

Job Type: Full-Time

RESPONSIBILITIES AND DUTIES:

Independently manage all of the service activities with our largest customers and communicate verbally and in writing to develop an authoritative relationship.

Possess a thorough understanding of all of the services and tools that the organization provides for communication demonstrating them to our customers and making recommendations to improve processing efficiency and quality.

Demonstrate the ability to coordinate the assignment and management of customer priorities.

Thoroughly analyze issues and requests including technical changes to processing systems and communicate solutions to customers.

Creates and maintains a detailed project log to track system enhancements and account-related process improvement activities.

Ensure the successful delivery of new solutions according to customer needs and objectives.

Keep superior, appropriate internal resources, and customers informed of significant issues on time.

Act as a positive representative of the company, both internally and externally, by written principles of the organization without direction or oversight from management.

Share knowledge of duties and clients with fellow employees. Help train and mentor fellow employees.

Other duties as assigned.

SKILLS AND ABILITIES REQUIRED:

Strong, well-developed interpersonal skills to maximize client responsiveness and develop a working relationship with current clients as well as the ability to work effectively with other departments of this and the client's organization.

A high level of analytical skills to process client inquiries, evaluate client requests, and procedures and implement them as appropriate, and understand the client's operational and data processing systems, etc., to meet client needs in a way mutually beneficial to both the client and the organization.

Solid organizational skills including attention to detail and multi-tasking skills with a proven ability to drive projects forward.

Proficient in Microsoft Office suite focusing on Excel (pivot tables/VLookups).

General SQL knowledge may be required for the TIS division.

A strong ability to communicate effectively, both written and verbal at all levels.

Ability to travel up to 25%.

MINIMUM REQUIREMENTS:

A technical level of knowledge normally acquired through completion of a bachelor's degree in business administration, data processing, or related area or equivalent experience.

2 years of progressively complex systems experience in a technical or customer service environment.

2-4 years of customer relations experience in a technical service environment with progressive responsibilities in managing dedicated accounts.