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Network Engineer – Operations
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting. In this role you will:
Participate in projects for Network Operation improvements
Review and analyze history of network related incidents and perform preventive measures
Troubleshoot network related issues and communicate with customers
Implement best security practices
Assist in managing network service providers and equipment
Provide capacity analysis and planning
Key Responsibilities:
Interact with external customers to troubleshoot any network connectivity related issues
Partner closely with Network Architects and Engineers to improve data-center network environments
Initiate multiple projects for Network Operation improvements
Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence
Review, analyze and execute network change requests
Execute, document, and develop network automation for repetitive tasks
Requirements:
Minimum 3-5 years of experience in medium to large networks, IP Routing, Switching, and Security principles.
Knowledge and experience in Palo Alto firewalls
Knowledge and experience in load balancing technologies such F5 and AVI
Knowledge and experience in Cisco Nexus 9k/7k/5k/2k
Hands-on skills for Cisco IOS is required and Nexus OS preferred
Demonstrated knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network
Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges
Documenting solutions with diagrams and proper description is required
Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs
Telecommunications experience - VoIP, RTP, SIP peering/trunking and SBC is a huge plus
Network automation experience, e.g. ansible, terraform, python is a huge plus
VXLAN experience is a plus
Experience with implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, etc. is a plus
Experience with network analysis tools- netflow, snmp, packet brokers, etc. is a plus
Knowledge of Linux network functions; SaaS/Cloud-based software environment a plus, but not required
Excellent communications, both oral and written
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.