Help Desk Level 1 Support

Job Description

Full Time Employment

Salary

Top Three Skills:

1) 1-2 years of related IT Service Desk\Help Desk experience

2) Highly proficient with Microsoft Office Suite to include Excel, Word, and PowerPoint and Microsoft Outlook

3) Ticketing system experience/using a remote access tool when troubleshooting users machines

Job Description:

The Service Desk Analyst will, under general direction, respond to and diagnose software problems through discussions with clients and employees. The individual selected for this role will be involved in system problem recognition, research, and resolution. This person will also be responsible for resolving less complex problems immediately while assigning more complex problems to senior level support.

ESSENTIAL QUALIFICATIONS:

• Familiarity with financial services industry is a plus.

• Strong listening and problem solving skills are critical.

• Ability to effectively communicate with all levels of employees.

• Good organizational skills.

• Proven skill in managing multiple tasks and in establishing priorities.

• Detail oriented.

• Strong interpersonal and customer service skills.

• Strong time management skills

• Works effectively in a team environment.

• Ability to work under pressure and meet deadlines.

• High ethical standards and maintains confidentiality.

• Able to work between the hours of 7 AM and 7 PM Monday through Friday; Candidate must be flexible when a staggered work schedule is needed.

• Ability to work overtime including evenings and weekends as needed.

Preferred education:

• Bachelors Degree

Interview Information:

Phone screen to an in person interview

Non-Technical Skills:

• Does this company contribute to a 401K? Match? How much % 50% of the first 6% contributed by an employee on a per paycheck basis and the maximum match amount will become $4,000 annually

• How many paid holidays + PTO (vacation + sick days etc.) 17 paid PTO days, All major holidays paid

• Full-time hourly position 37.5 hours/week

• Medical benefits starts on the 1st of each month following the month after start, meaning if you were to start today you would be covered on March 1st.

Why is position open?:

A full time employee recently found a new opportunity – they want to build their team with someone that can grow with the company who is energized, driven and excited to have a career in technology.