Client Solutions Manager

Are you ready to join our digital revolution journey?

Aleph represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like X, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities.

Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.

Aleph is recruiting for one of the leading destinations for short-form mobile videos Worldwide.

This app inspires creativity, enables everyone to be a creator, and encourages users to share their passion and creative expression through their videos.

The Client Solutions team is responsible for campaign execution and success, working closely with the Client Partner team to deliver a first-class service to clients.

Working with the top agencies and brands across Latam to educate and inform about the exciting evolution of this platform and Aleph

Main Responsibilities

Act as a consultant for top Key accounts

POC for clients to deliver campaign management and reporting on time

Provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creatives efficiency metrics against defined KPIs) and delivery.

Ensure that SLAs are respected to become 1st class in client service

Performance side: optimize accounts to increase spend and on the reservation side, you will need to manage the project to success

Maximize ROI for brand campaigns through optimization and up-sell recommendations supported by client-facing reports.

Be the premium contact of the Sales Team.

Participate in strategic planning with sales to grow or generate new business opportunities.

Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing business, helping the team manage relationships with key clients and agency partners (media, creative, marketing partners)

Work and collaborate with a diverse group of internal cross-functional teams, and support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.

Organize & manage account information, assets & data, and reports.

Keep an accurate record of all pending and active campaign plans, assist to maintain campaign schedule and availability of ad placements

Work with the product and campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimization of campaigns

Skills and Experience Required

Bachelor’s degree in Advertising, marketing, business, or tech

At least 3 years of experience in client relationship management and digital media.

Experience managing campaigns across digital platforms and ad tech products.

Deep understanding of the digital landscape and a passion for social media.

Ability to manage large customer relationships and manage through conflict, driving groups to collective business decisions.

Strong communication and people skills (working directly with clients).

Strong time management and problem-solving skills. Detail-oriented, with exceptional organizational skills. Ability to multi-task under challenging deadlines while still focusing on details.

Self-starter, fast learner with a start-up spirit

Aptitude, creativity, and a preference for working in collaborative teams and across business units.

Full time

#ALEPH Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities. We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together. “Share our similarities, celebrate our differences.” – M. Scott Peck