Patient Collection Specialist

Job Description

Who we are: At Arkana Laboratories, everyone has an important role to fill. Come join us and be a part of a team dedicated to making life better for those who need it most.

This place is packed with super-smart people who do their best work together. We work hard every day to advance our understanding of disease and provide world-class care to our patients in hopes of leaving our corner of the world a little better than we found it. While we are committed to improving the lives of thousands of patients, we never lose sight of the realization that they are the reason we get to create change in our field.

Built on generosity, teamwork, and the freedom to try new things, we take great pride in our work. Great ideas come from everywhere in this company and we celebrate each success and failure for the opportunity it gives us to keep reaching. For more than twenty years after our founder, Dr. Patrick Walker, wrote his goals on the back of a napkin, our people, culture, and values have remained strong.

About the position: As the Patient Collection Specialist, you will be responsible for assisting patients in navigating and understanding the financial aspects of their healthcare, including but not limited to insurance coverage, payment options, and billing procedures.

What you'll do:

Establishes and maintains supportive and cooperative relationships with patients and counsel patients on all out-of-pocket liabilities

Demonstrates clear understanding of core business structures, systems, best practices, trends, and technologies within the industry

Contacts and works directly with patients regarding their account balances

Uses technology to determine the patient's ability to pay for services

Documents all patient account correspondence in the appropriate note field, designated forms, or data bases

Responds to complex financial questions regarding patient accounts

Reviews and approves patient account prior to going to bad debt

Educates patients on social services programs and financial assistance programs available

Be a point of contact for patients with questions regarding financial aid applications

Reviews and monitors patient accounts to ensure accuracy.

Maintains documents, reports, and records in order to comply with internal compliance, policies, procedures, Arkana Core Values

Provides Best in Class Service to every patient to ensure world class patient satisfaction.

Recommends improvement processes and procedures as needed.

Other duties as assigned.

You should have:

Proven track record of process improvement to drive accuracy and efficiency

Evidenced problem-solver

Strong leadership skills

Excellent verbal and written communication skills

Detail-oriented and analytical thinker

Demonstrated ability to project manage (i.e. scheduling, critical thinking, communication)

Ability to prioritize and maintain composure in stressful times.

Ability to work independently and accurately with little supervision

Education: Minimum of high school diploma

Experience: Three (3) years of experience of any combination of medical billing, collections, and financial counseling

1 year of customer service experience

Computer Skills: Proficient with various software applications (Outlook, Excel, Word), computer systems, web-based applications, and third-party portals

What we offer: We know that health is more than doctor visits and life is more than work. We work hard at Arkana but in turn provide competitive salaries and generous benefit offerings.

Specifically, we offer the following benefits to full-time employees:

Competitive salary

Generous paid time off and Paid Holidays

Minimal cost health insurance for you and affordable options for your family

401(k) with immediate eligibility and match

Company-paid life insurance

Company-paid long term disability coverage

Affordable vision and dental plans

Flexible Spending Account or Health Savings Account availability

Wellness plan and complimentary yoga classes

Monthly in-office massages and employer-sponsored lunches

Please see Careers for further information.