Front Desk Associate

Job Description

Exciting opportunity available at the Crown Plaza Baton Rouge for a Front Desk Associate role. If you are a warm and customer-centric individual with a zeal for delivering exceptional service and ensuring guest contentment, then this position is tailor-made for you. As a Front Desk Associate, your main duties will include overseeing the front desk, handling customer queries, and curating a customized experience for our guests. This role empowers you to be the welcoming face of our hotel, ensuring each stay is cozy and memorable. Seize this chance to be a vital part of our team today!Compensation:

$15 - $17 hourlyResponsibilities:

Provide friendly and efficient customer service to guests

Respond to guest inquiries and complaints promptly and according to company standards

Maintain a working knowledge of ticketing, hotels, and local attractions

Process payments and balance cash drawer accurately

Monitor guest activity in the lobby and provide assistance when needed

Qualifications:

Hospitality Experience

Experience in customer service

Good communication and interpersonal skills

Opera PMS Experience

US Work Authorization

About Company

The premier conference and event center in the market. The hotel consistently provides quality service to a wide range of diverse guests and groups. With 300 rooms and 32,000 square feet of event space, the Crowne Plaza Executive Center is the optimal location for high-volume events, while the well-planned flexible space offers smaller groups more intimate options.

Our hotel group is a leading hospitality company with three properties located in Louisiana and Tennessee. We are dedicated to providing exceptional experiences for our guests through high-quality accommodations, top-notch service, and exciting events.