Patient Services Representative

Job Description

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

If you're a Patient Services Representative looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.

We have an immediate opening for a full-time Patient Services Representative to join our Rockville, MD team. The schedule is working Monday - Friday from 7am -1 pm and every other Saturday and Sunday from 7am - 4 pm.

How You'll Contribute:

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Services Representative is responsible for:

Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information

Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly

Schedule appointments

Address customer/patient issues and insure effective short-term and long-term resolution

Provide timely feedback to the practice regarding service failures or patient concerns

Consult with patients regarding their benefits, coverage and financial options

Greet patients and visitors to the office and providing high level of customer service

Required to work occasional weekends and holidays

What You'll Bring:

The skills and education we need are:

Minimum 2 years of applicable work experience

High School diploma required

Extensive knowledge of insurance/benefits, medical terminology and medical billing

Experience working in an OB/GYN office is a plus

Strong communication skills, independent worker, detailed-oriented, computer savvy

High level of customer service essential

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

Competitive pay + bonus

Comprehensive training

Ability to make an impact in the communities we serve

At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visit here.