Hotel Front Desk Attendant

Job Description

6:45 am -3:15 pm / 2:45 pm - 11:15 pm

Weekends are required

Open availability preferredCompensation:

$16 per hourResponsibilities:

Mitigate customer complaints as needed

Work with the housekeeping staff to ensure rooms are ready for new guests

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationQualifications:

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Must have graduated high school, received a GED or equivalent

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Has previous experience or working knowledge of Microsoft Office and reservation management systems

Has experience answering telephone calls and troubleshooting stressful situationsAbout Company

Located on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton is 30 mi from Hawaii Volcanoes National Park. All rooms have free WiFi.

Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette.

The Grand Naniloa Hilo, a DoubleTree by Hilton features an outdoor swimming pool and sundeck. The Naniloa Golf Course, located within the hotel grounds and adjacent to the Grand Naniloa Hotel, offers a free round of golf daily to guests.