House Attendant

Job Description

Description:

We are looking for an enthusiastic and customer-focused Public Area/House Attendant to join our hotel team! As the Public Area Attendant, you will be responsible for maintaining the cleanliness and orderliness of all public areas of the hotel, such as the lobby, corridors, stairwells, and restrooms. You will ensure that these areas are presentable and inviting to our guests. Additionally, you will also provide exceptional customer service to our guests and assist with any special requests or tasks. If you have a passion for hospitality and enjoy keeping public areas clean and orderly, we want you to join our team!

Job Responsibilities

Clean and maintain lobbies, elevators, stairwells, and other public areas

Ensure public areas are stocked with necessary supplies and materials

Dust and polish furniture in lobbies and other areas

Vacuum carpets and mop floors

Empty trash receptacles

Monitor and report any maintenance issues

Assist guests with luggage and other requests

Ensure all safety and security protocols are followed

Ensure public areas are free from debris and clutter

Maintain the appearance and tidiness of the public areas

Perform basic repairs and troubleshooting as neededRequirements:

Clean and maintain all public areas, including lobbies, hallways, restrooms, and other common areas

Greet guests and answer questions about the hotel

Ensure all public areas are properly stocked with supplies and amenities

Vacuum carpets, sweep and mop floors, and dust furniture

Thoroughly clean bathrooms, replenish supplies, and perform general maintenance

Report any safety or maintenance issues to the appropriate personnel

Monitor public areas to ensure compliance with safety and security regulations

Ensure all safety and security procedures are followed

Maintain a professional and friendly demeanor when interacting with guests

Remain alert and attentive to guests’ needs

Follow all department policies and procedures

Deliver items to guest rooms as needed, including food deliveries

Assist other departments as needed